Enrolments, bookings and parent accounts — looked after

Enrolments and booking changes

We set up enrolments, process cancellations and update bookings when a family’s care needs change. We check enrolment details, customer reference numbers and dates of birth, and follow up missing information with your team. Your centre supplies or approves the changes; we keep the system records in line with them.

• New enrolments and cancellations processed
• Booking changes recorded from your centre’s instructions
• Enrolment details checked and missing information flagged

Attendances and CCS payments

We submit attendances from your centre’s records and check attendance and absence information. We reconcile Child Care Subsidy (CCS) receipts with the account records and investigate differences. Your team remains responsible for recording what happened at the service and confirming any corrections we need to make.

Parent payments and account queries

We process parent payments, including direct debits, prepare statements and check outstanding balances. We help answer parent account questions and explain differences between bookings, fees and payments. We agree with you how account queries and overdue balances will be handled, and which decisions need your approval.

Reports that help you see what needs attention

We prepare CCMS reports on enrolments, bookings, attendance and parent account balances within the agreed scope and the reports your software supports. These help you see payments received, amounts still owing and records that need follow-up. Tell us which reports you use and how often you need them when we prepare your detailed quote.

How this differs from bookkeeping

CCMS management handles the enrolments, bookings and family accounts behind your centre’s fees and subsidy receipts. Bookkeeping brings the financial records together: reconciling bank transactions, recording supplier bills and preparing figures for BAS and reporting. We confirm which CCMS and bookkeeping tasks our team will take on in your agreed scope.

Getting started with your current system

After you accept the agreement, we arrange access to your current CCMS and confirm the tasks, reporting schedule and approval process. Your team tells us who will provide enrolment changes, booking instructions and attendance records. We agree on a handover date and review outstanding account issues so everyone knows what happens next. There is no need to change software simply to work with us.

Common questions